Cannot sign in to panel
Wrong username or password at login.
Suggested fix
Use your site account credentials (not Rwasem login). Copy the password from email with no extra spaces. Open a ticket if you forgot it.
Support center
Common issues
Quick fixes for problems while managing your site — with direct links to support when needed.
HTTPS not working
Browser shows “not secure” or invalid certificate.
Suggested fix
Enable Let's Encrypt in SSL tab and wait 2 minutes. Clear browser cache. Verify DNS points to the correct server.
404 or empty site
Domain opens but no site content.
Suggested fix
Ensure files are in public_html. Check for index.html or index.php. Upload via file manager.
Site is slow
Pages take too long to load.
Suggested fix
Optimize images, disable unused WordPress plugins, enable cache if available.
Email not sending/receiving
Domain mail goes to spam or fails.
Suggested fix
Create the mailbox in your panel. Use correct SMTP settings. Allow up to 24h for DNS mail records.
